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NDIS Pricing Arrangements and Price Limits (previously the NDIS Price Guide) assist participants and disability support providers in understanding how price controls for supports and services work in the NDIS.

Price regulation is in place to ensure that participants receive value for money in the supports that they receive.

The Support Catalogue lists all available supports providers can use when lodging a payment request.

It also provides information on the current (and previous) price limits for each support item and indicates which claim types (travel, non-face-to-face, etc.) apply for each price-limited support item.

Price limits are the maximum prices that registered providers can charge NDIS participants for specific supports.

Participants and providers can negotiate lower prices. The rules outlined in the NDIS Pricing Arrangements and Price Limits must be followed when supports are delivered to NDIA-managed or plan-managed participants.

The NDIA regularly updates pricing arrangements.

NDIS Pricing Arrangements and Price Limits 2023-24 (DOCX 354KB) – effective 1 January 2024  

NDIS Pricing Arrangements and Price Limits 2023-24 (PDF 1.32MB) – effective 1 January 2024  

NDIS Support Catalogue 2023-24 (XLSX 611KB) – effective 1 January 2024 

The NDIS Bereavement Addendum lists support items that providers can claim after an NDIS participant has died.

The NDIS Bereavement Addendum is not a standalone document and must be read in conjunction with NDIS Pricing Arrangements and Price Limits. 

There are two items in the current Addendum, one for plan managers and the other for supported independent living (SIL) providers to use in the event of a participant’s death.

The COVID Addendum contains temporary measures introduced in direct response to the coronavirus pandemic and the regions and dates the measures are applicable. 

The COVID Addendum is not a standalone document and must be read in conjunction with NDIS Pricing Arrangements and Price Limits.

The Home and Living Demonstration Projects Addendum is an addendum for the new SIL support item to specifically support the implementation of the Home and living demonstration projects, for use by NDIS providers with a Memorandum of Understanding to deliver the Round 1 demonstration project.

The transitional pricing arrangements for group and centre based social and community participation supports end on 31 December 2023.

The new pricing arrangements must be used from 1 January 2024

A range of resources are available to support transition. 

  • You can download guidance for providers who deliver group and centre based social and community participation supports. You can also find more information and answers to frequently asked questions in our video presentation series published here.
  • The pricing changes may require some participants to enter new service agreements or update their schedule of supports. To help explain the changes to participants, you can download a participant guide or easy read participant guide.  
  • Plan managers can download the plan manager fact sheet to help understand the pricing change from an invoicing and claiming perspective. 

Resources

The Assistive Technology, Home Modifications and Consumables Code Guide lists the most commonly used supports.

It is not a comprehensive list of all supports that may be provided as reasonable and necessary under the NDIS. 

The following Code Guide will come into effect from 1 July 2023:

Pricing Arrangements for Specialist Disability Accommodation (previously the Price Guide for Specialist Disability Accommodation) is a summary of prices that apply to Specialist Disability Accommodation (SDA) under the NDIS.

Pricing arrangements for SDA can be found on the SDA pricing and payments page.

The cost model estimates the cost of delivering a billable hour of support taking into account all of the costs associated with every billable hour.

The NDIS Disability Support Worker Cost Model has been updated to better reflect the cost structures of efficient providers in the sector.

This model is the basis of the price limits set by the NDIA for supports delivered by disability support workers.

The NDIA regularly reviews and makes changes to pricing arrangements to ensure our approach:

  • better meet the needs of participants, their families, carers and providers
  • remains affordable and in place for future generations of Australians.

Learn about recent pricing updates.

This section contains information about what we consider when we make decisions under the National Disability Insurance Scheme (NDIS). 

Our guidelines set out some of the NDIA’s operational information. They are based on the NDIS Legislation and Rules.

They explain what we need to consider and how we make decisions based on the legislation.

We are working to update all of our guidelines to make them simple, clear and easy to use.

Visit Our guidelines where we add each rewritten guideline, more guidelines will be added as they are developed and released.

Your feedback helps us improve our guidelines. Get in touch via email to ogfeedback@ndis.gov.au or the ‘Was this page useful’ function on the bottom of each page.

We’re introducing a new computer system and some improvements to the way we deliver the NDIS.

We have updated some of our guidelines to include our new computer system and the improved participant journey.

The guidelines listed below link to the Our Guidelines website.

Our guidelines - becoming a participant

If you want to become an NDIS participant and get supports through an NDIS plan, you’ll need to apply to the NDIS. There are some requirements you need to meet to be eligible for the NDIS.

First, you need to be younger than 65 when you apply, be an Australian citizen or permanent resident, and live in Australia. Then, you’ll need to meet the disability or early intervention requirements.

You may be eligible under the disability requirements if you have one or more impairments that are likely to be permanent and this substantially impacts your ability to do daily life activities. Your impairment must also affect your social life, or your ability to work and study and you must be likely to need support under the NDIS for your whole life . 

Or, you may be eligible under the early intervention requirements if you have one or more impairments that are likely to be permanent, and supports would help you by reducing your need for supports in the future. We will also consider if these needs could best be met by the NDIS, or by other government and community services.

If you think you might be eligible, we can help you apply to the NDIS. We will talk to you about your needs, current situation and what is important to you. We’ll look at all the information you give us to decide if you’re eligible. If you’re eligible for the NDIS, you’ll become a participant and we’ll work with you to start creating your plan. If you’re not eligible, an early childhood partner or local area coordinator can help you explore and access mainstream and community supports in your community. When we work with children under 9 and their families, we call this early connections. When we work with people aged 9-–64, we call this community connections.

Browse the guideline using the links or download a copy:

Find more resources about applying to the NDIS in accessible formats on the booklets and factsheets page .

There are different reasons you might leave the NDIS.

For most participants, it’s a choice to leave and you might not want to be a participant anymore because you have met your goals.

Or you might not meet the eligibility requirements anymore.

There are different processes for leaving the NDIS depending on the reason you’re leaving.

If you leave, you’re no longer a participant, and won’t be able to get NDIS supports. But we can still help you connect to other government and community services.

If things change, you can always apply again and we’ll let you know if you’re eligible.

Browse the guideline using the links or download a copy:

Our guidelines - how NDIS supports work

The NDIS was set up as a world first approach to disability support. It puts people with disability at the centre of decision-making, through the principles of reasonable and necessary supports and individual choice and control.

As an insurance-based scheme, we take a lifetime approach to a participant’s support needs. We provide assurance to people with permanent and significant disability or developmental delay, and to people who might acquire disability or developmental delay, that they will get the support they need. Individual funding means we help participants to purchase services and supports from a competitive and consumer-driven marketplace.

Browse the guideline using the links or download a copy:

The Australian Government made laws about what we can fund under the NDIS. All supports need to meet the criteria in these laws before we can fund them in your NDIS plan. We call these the NDIS funding criteria. For example, supports need to relate to your disability, be value for money and effective and beneficial. We also need to make sure all supports are most appropriately funded or provided by us. Each support must meet these criteria individually, but the supports must also meet the criteria when considered as a package.

When we say ‘your plan’ we mean your NDIS plan. If you’re looking for information about Community Connections, go to Our Guideline – Community Connections.

If you’re looking for information about your child’s early connections, go to Our Guideline – Early Connections.

Browse the guideline using the links or download a copy:

Find more resources about support categories in accessible formats on the booklets and factsheets page .

If you’re involved in the justice system, you have the same rights as anyone to become or remain an NDIS participant. But there might be some extra things we consider when we work with you to create and review your plan.

The justice system is responsible for some of your supports while you’re involved in the justice system. There may be NDIS supports we can fund to help meet your needs while you’re involved in the justice system.

The NDIS supports we fund, and the supports the justice system is responsible for, depend on whether you’re in custody or not in custody.

Browse the guideline using the links or download a copy:

There are many services outside the NDIS that all Australians can use, whether or not they have a disability. Mainstream supports are the supports you can get from other government funded services, like health, mental health and education.

There are also many support services available through community organisations, like religious groups and supports from local councils.

We call these community supports. We can’t fund a support if it’s more appropriately funded or provided by one of these other services.

Governments across Australia work together to make it clear what the NDIS and other government services are responsible for.

This guideline explains how we work out whether supports should be funded or provided by us, or by another service.

Browse the guideline using the links or download a copy:

We have to collect information from you, and about you, when you deal with us. Your privacy is always important to us. We keep all your personal information safe, and only collect what we need. We need to follow federal laws about how we look at your personal information, how we use it, and give it to other people.

This guideline explains how we collect, store, use and share information about you, including sharing information outside the National Disability Insurance Agency.

Browse the guideline using the links or download a copy:

Find more resources about identity and consent in accessible formats on the booklets and factsheets page .

Our guidelines - early childhood

Our early childhood approach is about giving your child the best possible start in life. If your child is younger than 9 you may be able to access our early childhood approach. Our nationally consistent early childhood approach is for children younger than 6 with developmental delay or younger than 9 with disability.

Children younger than 6 who do not fully meet the definition of developmental delay and have developmental concerns will also be supported through the early childhood approach. If you have concerns about your child’s development your first point of contact will usually be your doctor, child health nurse, or other health professional.

They will help you work out what supports you and your child might need, and they may connect you with our early childhood partners. Our early childhood approach is about helping you support your child to learn new skills. It will also help your child to develop and take part at home and in the community. Your child doesn’t need a diagnosis to get support.

On July 1, 2023, we changed the early childhood approach to include children younger than 9. To find out more, check out our website .

When we say ’you’, we mean anyone responsible for the care of a child. You may be a parent, carer, or legal representative.

When we say ‘child’, we mean children younger than 9.

When we say ‘we’, we mean the NDIA.

Browse the guideline using the links or download a copy:

Find more resources about the early childhood approach in accessible formats on the booklets and factsheets page.

Early connections are part of our nationally consistent early childhood approach, to support children younger than 9 and their families. They are funded by the NDIS and available when you have concerns about your child’s development, or if your child has a disability. 

Early connections make sure you get the right supports and services to help with your child’s individual needs. We know that providing quality supports early in a child’s life can improve their long-term outcomes and opportunities. 

Early connections can support your child’s development, your family’s wellbeing and help your child and family take part in the community.

You can get early connections through our early childhood partners. They can make recommendations about what early connections will be best for your child. Your child doesn’t need to be an NDIS participant.

They can get help with early connections even if they don’t have a diagnosis. Early connections could include things like getting information and connection to community and mainstream services, or help to apply to the NDIS.

When we say ’you’, we mean anyone responsible for the care of a child. You may be a parent, carer or legal representative.

When we say ‘child’, we mean children younger than 9.

When we say ‘we’, we mean the NDIA.

Browse the guideline using the links or download a copy:

Find more resources about early connections in accessible formats on the booklets and factsheets page .

Our guidelines - your plan

We will work with you to create your plan. We’ll have a conversation with you to help us decide what supports to fund in your plan. We’ll also work with you to decide who will manage your funding, and when we’ll change your plan.

Note: When we say ‘your plan’ we mean your NDIS plan. If you’re looking for information about community connections, go to Our Guideline – Community Connections.

If you’re looking for information about your child’s early connections, go to Our Guideline – Early Connections.

Browse the guideline using the links or download a copy:

Find more resources about creating your plan in accessible formats on the booklets and factsheets page .

Once we approve your plan, you can start to use your supports. If you want us to, we’ll help you start using your plan, and help you connect with supports in your area. You must spend your funding according to your plan. We’ll check-in with you during your plan to make sure it meets your needs and to check whether your situation has changed. You must also contact us if your situation changes during your plan. You usually can’t use your plan after you’re outside Australia for more than 6 weeks, or don’t claim compensation you’re entitled to after we ask you to.

Browse the guideline using the links or download a copy:

When we say ‘your plan’ we mean your NDIS plan. If you’re looking for information about community connections, go to Our Guideline – Community connections.

If you’re looking for information about your child’s early connections, go to Our Guideline – Early connections.

Find more resources about using your plan in accessible formats on the booklets and factsheets page .

Quick summary: Your plan may need to be changed for many reasons. If your situation changes, your disability support needs may change. You might need more supports, less supports or different supports. There are different ways we can change your plan. In certain situations, we might be able to vary your current plan. If major changes are required, we’ll complete a plan reassessment, and you’ll get a new plan. We used to call this a plan review.

We’ll check in with you during your plan to see if you need any changes to your plan. We’ll talk with you about your situation and look at any information you have given us to work out if a change is needed. If it is, we’ll then decide what type of change we need to do. You can ask us for a change to your plan at any time and we can decide to do a change to your plan at any time. A change to your plan isn’t used to review a decision we have already made.

We’ll work with you to complete the change to your plan. We’ll talk with you about your situation to work out what change is needed. We will then either update your plan or create a new plan. We still need to follow the laws for the NDIS that apply when making a change to your plan. For example, any changes to the reasonable and necessary supports in your plan must meet the NDIS funding criteria.

When we say ‘your plan’ we mean your NDIS plan. If you are looking for information about community connections, go to Our Guideline – Community connections.

If you are looking for information about early connections for children younger than 9, go to Our Guideline – Early connections

Browse the guideline using the links or download a copy:

Find more resources about checking in and changing your plan in accessible formats on the booklets and factsheets page .

Our guidelines - reviewing a decision

If you don’t agree with a decision we make, please contact us. We can explain the decision and our reasons.

You may also ask for an internal review of the decision. This means that one of our staff, who wasn’t involved in the original decision, will have a look and decide if that decision was right.

There are a number of decisions we can review. We call these reviewable decisions.

If you still don’t agree with our decision after the internal review, you can ask the Administrative Appeals Tribunal to review our decision. We call this an external review.

This guideline has information on what decisions we can review, how you can ask for a review of a decision, and what happens during the review.

Browse the guideline using the links or download a copy:

Our guidelines - having someone represent you

Quick summary: A child representative is usually a person or persons who have parental responsibility for a child under the laws for the NDIS. They do things and make decisions about the NDIS on behalf of a child. In most cases, a child’s parents or guardian will automatically be their representative. Sometimes, we need to appoint someone else as a child representative, for example, a relative. We may also decide that a child does not require a child representative, if we consider it appropriate for the child to represent themselves.

When we say ‘you’ in this guideline, we mean the child representative.

When we say ‘child’ in this guideline, we mean a person under the age of 18 years old. 

When we say ‘child participant’ in this guideline, we mean a person under the age of 18 years old who has met the access requirements for the NDIS.

When we say ‘us’ or ‘we’ in this guideline, we mean the NDIA.

Browse the guideline using the links or download a copy:

Find more resources about child representatives in accessible formats on the booklets and factsheets page .

If you’re 18 or older, you have the right to make decisions about your business with the NDIS, including how we interact with you. We’ll always start from the principle that you can make decisions for yourself. But we know making decisions can sometimes be hard. We’ll check with you to see if you’re ok making decisions independently. If not, we’ll see if you can make decisions with support. If you’re younger than 18 you can be supported by a child representative.

If you’re not able to make decisions, even with support, we’ll explore who else can make decisions and do things on your behalf. We call this representative decision-making, and we call this person a nominee.

The role of a nominee is voluntary, which means they don’t get paid.

If you have a nominee, they’ll be responsible for making decisions about your business with the NDIS and doing things on your behalf. They must listen to your wishes and do things that support your personal and social wellbeing. They must also try to help you learn how to make your own decisions. We’ll only appoint a nominee for you if it’s the only option to make decisions about your business with the NDIS.

There are some decisions you need to make, such as the goals you want to pursue, and which service providers you want to use. There are some decisions we need to make to support you to do this. For example, we make the decisions about which supports we’ll fund in your plan. And we decide whether to appoint or suspend a nominee.

When we say ‘we decide’ or ‘our decision’, we mean the decisions that the NDIA needs to make. When we say ‘you decide’ or ‘your decision’, we mean the decisions that you need to make about your business with the NDIS.

Browse the guideline using the links or download a copy:

Read more about Being an NDIS nominee (DOCX 69KB).

Find more resources about nominees in accessible formats on the booklets and factsheets page .

Our guidelines - supports you can access

Some people living with disability have very high support needs. This could mean they need to live in a specially designed house. We call this specialist disability accommodation.

Most participants don’t need to live in specialist disability accommodation, and there may be other home and living supports that are more suitable.

If you’re eligible for specialist disability accommodation, we’ll work out your specialist disability accommodation budget.

Different types of home and living supports will suit different people. Specialist disability accommodation is only one of many support options. There may be other home and living options that better suit your needs and preferences.

Browse the guideline using the links or download a copy

Short Term Accommodation, including respite, is funding for support and accommodation for a short time away from your usual home. It covers the cost of your care in another place for up to 14 days at a time. You might have a short stay with other people, or by yourself. It’s often funded when your usual carers aren’t available, or for you to try new things.

Browse the guideline using the links or download a copy

We fund medium term accommodation so you have somewhere to live if you can’t move into your long term home because your disability supports aren’t ready. To be eligible, you must have a home you’ll move into and you need somewhere else to live in the medium-term. We usually fund medium term accommodation for up to 90 days.

Browse the guideline using the links or download a copy:

This checklist can help you get ready to talk about medium term accommodation support in your plan:

Supported independent living is one type of support to help you live in your home. It includes help or supervision with daily tasks, like personal care or cooking meals. It helps you live as independently as possible, while building your skills. Supported independent living is for people with higher support needs, who need some level of help at home all the time.

Different types of home and living supports will suit different people. Supported independent living is only one of many support options. There may be other home and living options that better suit your needs and preferences.  

Browse the guideline using the links or download a copy:

Find out more about providing supported independent living supports .

An individualised living option is support to live the way that suits you. It is funding to help you make choices about where you live, who you live with and how you want to be supported.

First, we provide funding to design your supports, and then to implement and maintain your supports.

This support is designed to give you a sense of home and belonging, and to build independence. You’ll decide who you live with, and how they, and other supports including family, friends and other networks, support you.

It can include things like personal care, support to build your skills, or support with household tasks like cooking, cleaning or doing your washing.

Informal supports like family, friends and other networks can complement your paid supports. Individualised living option supports are developed by you, with assistance if you need it. 

Browse the guideline using the links or download a copy:

If you’re younger than 65 and living in residential aged care, you might be eligible for the NDIS. This page explains what we can fund, and how we can support you to move out of residential aged care if you want to.

Browse the guideline using the links or download a copy:

People use equipment, technology and devices every day to make their lives easier. When we talk about assistive technology, we mean equipment, technology and devices that help you do things you can’t do because of your disability. Or things that help you do something more easily or safely. Assistive technology involves things designed to improve your daily life and help you do everyday things.

When we say ‘your plan’ we mean your NDIS plan. You can learn more about community connections in Our Guideline – Community Connections.

You can learn more about early connections in Our Guideline – Early Connections.

Browse the guideline using the links or download a copy

Social and recreation activities are an important part of life for many people. You may be able to enjoy these activities independently, or with support from friends, family and the community. If you need extra help to participate in social and recreation activities because of your disability, we may be able to fund this. You’ll still need to pay for the general costs of your social and recreation activities. These are costs that everyone has to pay for. This means you will pay for things like membership, basic equipment or entrance fees.

Note: When we say ‘your plan’ we mean your NDIS plan. If you’re looking for information about Community Connections, go to Our Guideline – Community connections.

If you’re looking for information about your child’s early connections, go to Our Guideline – Early connections.

Browse the guideline using the links or download a copy

Work and study can be an important part of life for many people. There is support available for you to work or study and many programs that can help. You should talk to us if you think you might need extra support to study or work because of your disability. Even if you are not sure what you want to do, your support coordinator, planner or local area coordinator can help.

Note: when we say ‘your plan’ we mean your NDIS plan. If you’re looking for information about Community Connections, go to Our Guideline – Community connections.

If you’re looking for information about your child’s early connections, go to Our Guideline – Early connections.

Browse the guideline using the links or download a copy

Disability-related health supports are health supports that relate directly to the functional impact of your disability. If you need help to manage a health condition because of your disability, we may fund disability-related health supports to help you manage that condition.

This could include expert training for you or your support providers. Supports could also include someone to provide some disability-related health supports for you and some specific types of equipment.

We can’t fund supports to treat your health condition. The Australian health system provides health services to everyone for illnesses or chronic health conditions.

When we say ‘your plan’ we mean your NDIS plan. If you’re looking for information about Community Connections, go to Our Guideline – Community Connections.

If you’re looking for information about your child’s early connections, go to Our Guideline – Early Connections.

Browse the guideline using the links or download a copy:

Assistance animals, including dog guides, are animals specially trained to help you do things you can’t do because of your disability. Like all our funded supports, we only fund assistance animals that meet our funding criteria. We look at whether the assistance animal is a disability-related support that will help you with your disability support needs. 

We can only fund an assistance animal if it’s effective and beneficial based on evidence and is value for money. We also need to make sure it meets the definition of an assistance animal and is trained by an accredited provider. It must be able to actively do at least 3 tasks that you can’t do because of your disability. We’ll also check if the assistance animal has passed the public access test. This is so we know it will be able to support you in the community.

Browse the guideline using the links or download a copy:

Everybody needs food and drink to stay healthy. Your disability may mean you have trouble preparing food for yourself, eating enough, or understanding the nutrition you need. This could be because of physical, cognitive, or psychosocial disability. We may fund nutrition supports to help with this.

Nutrition supports might include nutritional supplements or a dietitian to create a meal plan for you. It might also include someone to help you follow a meal plan. Or it may be someone to help you plan, shop for, and prepare meals if your disability means you have trouble doing this yourself. In some situations, nutrition supports may include you getting meals prepared and delivered.

If you can’t take all your food in through your mouth, you might use home enteral nutrition which goes through a tube straight into your stomach. Home enteral nutrition is often called HEN. Nutrition supports may include products and equipment for HEN. It could also include help to give you HEN and look after any equipment for it.

When we say ‘your plan’ we mean your NDIS plan. If you’re looking for information about Community Connections, go to Our Guideline – Community Connections.

If you’re looking for information about your child’s early connections, go to Our Guideline – Early Connections.

Browse the guideline using the links or download a copy:

Many of us rely on a car or other type of vehicle to get around. You might use it for work, to visit friends and family, or enjoy other activities.

You may need changes made to a vehicle so you can drive it or travel in it. We call these vehicle modifications. If you need vehicle modifications because of your disability, we might be able to help. The vehicle would need to be yours or one you can use regularly.

We may also fund other relevant disability supports linked to driving. For example, we might fund a specialist driving assessment or training you need because of your disability.

Browse the guideline using the links or download a copy

Home modifications are changes to your home that help you manage your disability. These changes can be minor or more complex. They can help you safely access or move around your home. They can also help make daily tasks easier.

This Operational Guideline is intended to be used in conjunction with the Operational Guideline on Planning and provides additional guidance in relation to the preparation and review of a participant’s plan when specific types of supports are under consideration.

In particular, this Operational Guideline provides additional guidance in relation to making a decision to approve a statement of participant supports which includes one or more of these specific types of supports.

Once a person becomes a participant in the National Disability Insurance Scheme (NDIS), they develop a personal goal-based plan with the National Disability Insurance Agency (NDIA).

A participant’s plan must include the participant’s statement of goals and aspirations and a statement of participant supports (see what must be included in a participant’s plan?)

The statement of participant supports specifies, amongst other matters, the general supports (if any) that will be provided, and the reasonable and necessary supports (if any) that will be funded under the NDIS (section 33(2)).

When deciding to include any support in a participant’s plan, the NDIA must have regard to a range of matters set out in the NDIS Act, including the participant’s statement of goals and aspirations.

Specifically, before including any support in a participant’s plan, the NDIA must:

See also what must the NDIA consider when approving the statement of participant supports?

People use equipment, technology and devices every day to make their lives easier. When we talk about assistive technology, we mean equipment, technology and devices that help you do things you can’t do because of your disability. Or things that help you do something more easily or safely. Assistive technology involves things designed to improve your daily life and help you do everyday things.

When we say ‘your plan’ we mean your NDIS plan. You can learn more about community connections in Our Guideline – Community Connections.

You can learn more about early connections in Our Guideline – Early Connections.

Browse the guideline using the links or download a copy

Home modifications are changes to your home that help you manage your disability. These changes can be minor or more complex. They can help you safely access or move around your home. They can also help make daily tasks easier.

Work and study can be an important part of life for many people. There is support available for you to work or study and many programs that can help. You should talk to us if you think you might need extra support to study or work because of your disability. Even if you are not sure what you want to do, your support coordinator, planner or local area coordinator can help.

Note: when we say ‘your plan’ we mean your NDIS plan. If you’re looking for information about Community Connections, go to Our Guideline – Community connections.

If you’re looking for information about your child’s early connections, go to Our Guideline – Early connections.

Browse the guideline using the links or download a copy

Many of us rely on a car or other type of vehicle to get around. You might use it for work, to visit friends and family, or enjoy other activities.

You may need changes made to a vehicle so you can drive it or travel in it. We call these vehicle modifications. If you need vehicle modifications because of your disability, we might be able to help. The vehicle would need to be yours or one you can use regularly.

We may also fund other relevant disability supports linked to driving. For example, we might fund a specialist driving assessment or training you need because of your disability.

Browse the guideline using the links or download a copy

Prosthetic (artificial) limbs are devices that provide a portion of functions normally provided by natural arms and legs. They are often used when there is absence of part or all of a limb , for example due to an accident or birth defect, and help to improve function and quality of life.

Prosthetic limbs consist of a custom made socket which fits the residual limb and a terminal device made up of different components that assist in performing functional tasks and providing compatible cosmesis.

Prosthetic limbs vary considerably in their sophistication by virtue of their complexity, cost, and specialisation and due to the varying levels of function they provide. For example, a prosthetic limb may be a simple device that is functionally efficient, or an enhanced limb that is configured to have an appearance and functional performance that is similar to that of a natural limb.

The NDIA must be satisfied, amongst other matters, that the funding of a prosthetic limb represents value for money in that the costs of the support are reasonable relative to both the benefits achieved and costs of alternative support (section 34(1)(c)).

In considering whether a proposed prosthetic limb represents value for money, the NDIA will consider whether:

  • the total labour and associated costs, including the number of hours and hourly rate of the prosthetist, represents value for money in the participant’s local market; and
  • the cost of componentry proposed represents value for money when compared to the cost of similar prosthetic components that would meet the participant’s functional needs and goals.

The NDIA will generally fund definitive limbs only where they are specified (prescribed) by health professionals who are designated and accredited (where applicable) by the artificial limb service in the state or territory where the participant resides.

For upper and lower limbs, the specifications should propose the minimum level or grade of socket materials, componentry and coverings required that relate to:

  • the participant’s weight;
  • the participant’s goals and aspirations;
  • the ability to use, put on and remove the limb;
  • the ability to care for the limb; and
  • the medical needs, that is, residual limb shape, fixed deformity to be accommodated, skin integrity and alignment-relevant co-morbidities.

In addition the necessity for a particular level of componentry should relate to factors that include:

  • the participant’s expected or known functional level (based on standard measures such as the K classification);
  • functional needs related to the environment of use, for example typical floor surfaces and gradients, the use of stairs, the amount of time walking, typical terrain if used outside, expected impacts; and
  • the impact of actual or expected vocational demands on limb type.

Generally, the NDIA will fund:

  • entry level or standard grade prostheses for participants up to K2 classification and will consider higher prosthesis for people up to K3 and K4 classification;
  • repairs, maintenance, minor and major adjustments to prosthetic limbs (or prosthetic limbs funded by other systems prior to the participant joining the NDIS);
  • ancillary costs related to prosthetic limbs such as residual limb socks and sheaths (typically 6 per year);
  • limbs external to Osseo integrated implants; and
  • upper limb myoelectric prostheses where the participant is either a bi-lateral amputee or has contralateral overuse syndrome which prevents the use of body powered prosthetics and where there is demonstrated commitment and success using a training device.

Generally, the NDIA will not fund:

  • repairs due to damage resulting from use of a limb outside of recommended use and care guidelines;
  • more than one prosthetic limb (i.e. a spare prosthetic limb), unless reasonable and necessary to do so having regard to any vocational demands or other relevant considerations (for a second limb for recreational use, recreational supports ; and
  • For K4 level, microprocessor joint and computerised components unless reasonable and necessary to do so having regard to the functional benefits expected to be achieved and whether such benefits can be achieved in other ways.

Limbs will be replaced at typical replacement intervals unless more frequent replacement is warranted. Typical replacement periods are 3 years for most adults and, as needed, due to growth for children under 18 years of age (typically no more than bi-annually).

The NDIA may consider whether more frequent replacement is warranted on the basis of the participant’s needs.

Personal care supports relate to assistance with daily personal activities including assistance with, or supervision of, personal tasks of daily life. For example:

  • personal hygiene, including showering, bathing, oral hygiene, dressing and grooming;
  • toileting, bladder and bowel management and menstrual care;
  • eating and drinking;
  • attending appointments;
  • use of aids and appliances, hearing and communication devices;
  • mobility and transferring, for example moving in and out of bed and on or off the toilet; or
  • application of splints, basic first aid due to injuries sustained as a result of a participant’s disability.

Personal care supports may be required across a variety of settings. For example, a participant living alone in their own home, living with family or other people, when undertaking social, recreational, education or employment activities or during holidays away from home.

When personal care supports are being considered, the NDIA will have regard to the degree to which these supports:

  • maximise the independence and functional skills of the participant;
  • are appropriate to the participant’s age and circumstances; and
  • whether alternative arrangements or supports could meet a participant’s needs in a less intrusive manner. For example, aids and equipment may enable a participant to complete tasks for themselves or the provision of training may increase the participant’s independence in the tasks.

Before including any personal care support in a participant’s plan, the NDIA must,amongst other matters, be satisfied that the support will assist the participant to pursue their goals. objectives and aspirations (section 34(1)(a)).

Personal care supports are likely to be supports which assist a participant to pursue a number of different goals, rather than being related to a specific goal.

Personal care supports for children are not intended to replace the usual care and supervision provided, or paid for, by a parent (see does the funding of the support take into account what is reasonable to expect others to provide?). However, the NDIA may fund personal care supports for children with complex needs where the level of support needed is beyond the level usually required for children of the same age.

A participant’s request that intimate personal care not be provided by family members or friends should always be respected and taken into account when determining the level of assistance that should be funded.

Supports to provide assistance with daily personal activities should generally be limited to a maximum of 6 hours per day. This level of support is based on:

  • bathing, dressing, toileting and grooming up to 2 hours per day – including bowel management, skin care, bladder management, menstrual care;
  • assistance with eating up to 2 hours per day which may include assistance with medication;
  • mobility including exercise, positioning, moving up to 1 hour per day; and
  • where toileting assistance alone is required, up to 1 hour a day.

In some circumstances, the NDIA may decide to fund higher levels of personal care support. In considering whether a higher level of support is needed, the NDIA will give consideration to:

  • whether the participant has high care needs, for example unstable seizure activity or respiratory support;
  • the weight (and other physical aspects) of the participant;
  • the medical condition of the participant, including any medication required;
  • whether the need for a higher level of support is of a temporary nature. For example, due to waiting for a suitable home modification (for example, a bathroom modification) to be completed;
  • whether two people are required for transfers;
  • whether there are behavioural concerns which require more intensive assistance with personal care activities and there are no other options, for example behavioural support intervention; and
  • whether additional time limited funding is likely to reduce a participant’s longer term support costs by building their capacity to independently perform personal care activities.

The NDIA will also consider whether assistive technology , home modifications or other supports can be used to reduce the level of assistance with daily personal activities.

Social and recreation activities are an important part of life for many people. You may be able to enjoy these activities independently, or with support from friends, family and the community. If you need extra help to participate in social and recreation activities because of your disability, we may be able to fund this. You’ll still need to pay for the general costs of your social and recreation activities. These are costs that everyone has to pay for. This means you will pay for things like membership, basic equipment or entrance fees.

Note: When we say ‘your plan’ we mean your NDIS plan. If you’re looking for information about Community Connections, go to Our Guideline – Community connections.

If you’re looking for information about your child’s early connections, go to Our Guideline – Early connections.

Browse the guideline using the links or download a copy

The informal support provided by parents, siblings and other family members is vitally important to people with disabilities. In addition to the support provided, the close relationships that participants have with the people who provide this informal support can also be highly important.

Therefore, the ongoing capacity of family members and carers to provide these informal supports can often be critical to the wellbeing of participants.

Support loads and other factors such as illness or ageing can place a carer’s wellbeing at risk and compromise their capacity to continue in their caring role. Accordingly, the NDIA recognises that sustaining these informal supports can often be an integral component of meeting a participant’s needs.

The NDIA aims to increase the social and economic participation of people with disabilities within the context of their families and existing support networks. The NDIA will use the planning process to build an understanding of a participant’s overall support needs, including identifying the range of informal supports which are available and how they can be sustained.

Funding a family member to provide supports to a participant can be detrimental to family relationships.

For example, the consequences of funding a family member to provide supports may include unintentionally creating an environment where a participant’s wishes in relation to their care arrangements or the delivery of their supports is diminished, or there is no or limited respite for the family worker taking on the role of support worker.

Generally, the NDIA will only fund family members to provide supports in exceptional circumstances. For example, when:

  • there is a risk of harm or neglect to the participant;
  • there are religious or cultural reasons for funding a family member to provide supports; or
  • the participant has strong personal views, for example in relation to their privacy or dignity.

The NDIA will consider the circumstances of each case, any wishes expressed by the participant and also take into account what is reasonable to expect others to provide .

The NDIA will not fund a family member to provide personal care or community access supports unless all other options to identify a suitable provider of supports have been exhausted.

Note, if the funding for supports under a participant’s plan is managed by the NDIA, family members will only be able to be funded to provide supports if they are a registered provider of supports (see Registered Providers).

Transport supports include supports that enable participants to build capacity to independently travel, including through personal transport-related aids and equipment, or training to use public transport.

A participant’s transport supports may also include the reasonable and necessary costs of taxis or other private transport options for participants who are not able to travel independently, as well as transport to and from school for students.

Transport supports only relate to participants and do not relate to travel for families, carers or providers of supports. However, providers of supports may claim reasonable travel time when delivering reasonable and necessary supports in the home, or when accompanying participants to access the community.

When considering whether transport is a reasonable and necessary support, the NDIA must consider, amongst other matters, whether the support is related to the participant’s disability (see what are the general criteria for supports).

A support will not be provided or funded under the NDIS if it relates to day-to-day living costs (rule 5.1(d) of the Supports for Participants Rules).

Day-to-day living costs may include rent, groceries or utility fees, however, this is not an exhaustive list. Transport is an incidental cost of everyday life for most people and, therefore, can also be considered to be a day-to-day living cost.

However, the NDIS may fund day-to-day living costs that are incurred by a participant solely and directly as a result of their disability support needs (rule 5.2(a) of the Supports for Participants Rules).

These additional living costs (i.e. those incurred by a participant solely and directly as a result of their disability support needs) may be funded under the NDIS if they relate to reasonable and necessary supports.

Before including any transport support in a participant’s plan, the NDIA must also be satisfied that the support will assist the participant to pursue their goals, objectives and aspirations.

In addition, the NDIA must take into account what is reasonable for families, carers, informal networks and the community to provide. In relation to transport, this consideration may be different for participants who are children as compared to participants who are adults.

When considering whether a proposed transport support represents value for money, the NDIA will compare the costs of transport to the overall costs of alternative supports which may provide a similar level of independence or reduce a participant’s future needs for supports. For example, vehicle modifications.

The NDIA may also consider what options may be available for the participant in their local community, or whether funding other supports has the potential to build a participant’s capacity to engage in local community activities.

Transport should only be funded where it has been determined to be reasonable and necessary, where it is an additional cost incurred solely and directly as a result of a participant’s disability support needs and, where ancillary to another funded support, it is a cost which the participant would not otherwise incur.

It does not follow, merely because transport is ancillary to a funded support, that it should be funded. The circumstances in which transport may be funded are strictly limited. Transport must:

  • relate to a support that has been determined to be reasonable and necessary; and
  • be an additional cost and incurred solely and directly as a result of disability support needs; and
  • where transport is ancillary to another funded support, it must be a cost which the participant would not otherwise incur (see JQJT and NDIA [2016] AATA 478 at [35] ).

The NDIS will not be responsible for:

  • ensuring that public transport options are accessible to a person with disability, including through the funding of concessions to people with disability to use public transport;
  • compliance of transport providers and operators with laws dealing with discrimination on the basis of disability, including the Disability Standards for Accessible Public Transport 2002;
  • transport infrastructure, including road and footpath infrastructure, where this is a part of a universal service obligation or reasonable adjustment (including managing disability parking and related initiatives); or
  • support to compensate for the lack of a public transport system.

See also is the support most appropriately funded or provided through the NDIS? In particular, transport.

Parents of NDIS participants aged under 18 years have a responsibility to meet their child’s daily transportation requirements. However, some children may require additional assistance, for example children who cannot use public transport or their parent’s vehicle, even if modified, due to their disability.

The NDIS will generally not fund day to day living costs associated with caring for children, including transport costs, as parents are expected to meet a child’s everyday transport requirements (see JQJT and NDIA [2016] AATA 478 at [35] ).

When considering whether transport is a reasonable and necessary support for a child, the NDIA must take into account what is reasonable for families, carers, informal networks and the community to provide (section 34(1)(e)).

What is reasonable for a family to provide in respect of a particular support should be considered in light of the support they have to provide the child generally because of his or her disability (see JQJT and NDIA [2016] AATA 478 [39] ).

When considering whether funding for transport for a participant who is a child takes account of what it is reasonable to expect families, carers, informal networks and the community to provide, the NDIA will consider:

  • that it is normal for parents to provide substantial care and support for children;
  • whether, because of the child’s disability, the child’s care needs are substantially greater than those of other children of a similar age;
  • the extent of any risks to the wellbeing of the participant’s family members or carer or carers; and
  • whether the funding or provision of the support would improve the child’s capacity or future capacity, or would reduce any risk to the child’s wellbeing. (rule 3.4(a) of the Supports for Participants Rules).

The NDIS will be responsible for supports that a student requires that are associated with the functional impact of the student’s disability on their daily living activities, such as transport to and from school (rule 7.13 of the Supports for Participants Rules).

When considering if specialist transport to and from school for a participant who is a child is a reasonable and necessary support the NDIA will consider:

  • if any other transport option is available and appropriate; and
  • whether providing the supports would substitute for parental responsibility.

participant will generally be able to access funding through the NDIS for transport assistance if the participant cannot use public transport without substantial difficulty due to their disability.

The funding the NDIS provides will take into account any relevant taxi subsidy schemes available to the participant and does not cover transport assistance for carers or family members to transport the participant for everyday commitments.

There are generally three levels of funding support for transport. The levels are used to provide a transport budget for participants. In exceptional circumstances, participants may receive higher funding if the participant has either general or funded supports in their plan that enable their participation in employment.

Level 1

  • the NDIS will provide up to $1,606 per year for participants who are not working, studying or attending day programs but are seeking to enhance their community access.

Level 2

  • the NDIS will provide up to $2,472 per year for participants who are currently working or studying part-time (up to 15 hours per week), participating in day programs and for other social, recreational, or leisure activities.

Level 3

  • the NDIS will provide up to $3,456 per year for participants who are currently working, looking for work, or studying, at least 15 hours per week, and are unable to use public transport because of their disability.

When considering whether funding for transport for a participant who is an adult takes account of what it is reasonable to expect families, carers, informal networks and the community to provide, the NDIA will consider:

  • the extent of any risks to the wellbeing of the participant arising from the participant’s reliance on the support of family members, carers, informal networks and the community; and
  • the suitability of family members, carers, informal networks and the community to provide the supports that the participant requires, include such factors as:
    1. the age and capacity of the participant’s family members and carers, including the extent to which family and community supports are available to sustain them in their caring role;
    2. the intensity and type of support that is required and whether it is age and gender appropriate for a particular family member or carer to be providing that care; and
    3. the extent of any risks to the long term wellbeing of any of the family members or carers (for example, a child should not be expected to provide care for their parents, siblings or other relatives or be required to limit their educational opportunities); and
  • the extent to which informal supports contribute to or reduce a participant’s level of independence and other outcomes;
  • for all participants – the desirability of supporting and developing the potential contributions of informal supports and networks within their communities.

We fund medium term accommodation so you have somewhere to live if you can’t move into your long term home because your disability supports aren’t ready. To be eligible, you must have a home you’ll move into and you need somewhere else to live in the medium-term. We usually fund medium term accommodation for up to 90 days.

Browse the guideline using the links or download a copy:

This checklist can help you get ready to talk about medium term accommodation support in your plan:

Assistance animals, including dog guides, are animals specially trained to help you do things you can’t do because of your disability. Like all our funded supports, we only fund assistance animals that meet our funding criteria. We look at whether the assistance animal is a disability-related support that will help you with your disability support needs. 

We can only fund an assistance animal if it’s effective and beneficial based on evidence and is value for money. We also need to make sure it meets the definition of an assistance animal and is trained by an accredited provider. It must be able to actively do at least 3 tasks that you can’t do because of your disability. We’ll also check if the assistance animal has passed the public access test. This is so we know it will be able to support you in the community.

Browse the guideline using the links or download a copy:

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Psyonix Pty Ltd wishes to acknowledge the National Disability Insurance Agency as the owner of all intellectual property rights contained on this page. We extend our gratitude towards the NDIS for providing the above resources. All the information on this page has been published to benefit people with disability.